official ABS elite centre        free 48 hour delivery on all orders

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FAQs


Here at Buy ABS Locks, we often get customers needing advice on our products.
Our dedicated team have outlined some of the most frequently asked questions we get below.
If you think of anything else, simply contact us on sales@premiumproductsonline.co.uk

 

What does being an ABS Elite Centre mean?

We are a registered distributor of ABS, only registered elite centres can distribute the ABS product.

Do you have a physical store to view the locks?

No. We are an online only distributor for ABS.

Do I need an account to purchase?

No, you can check out on our website as a guest! It's so quick and easy!

Are the locks easy to fit?

Yes, ABS euro cylinder locks are super easy to fit! With just one fixing screw, anyone can do it. Please have a look at our 'How to Guides' before ordering.

Do ABS Cylinder locks work in any type of door?

ABS Locks are a standard euro cylinder fit and will work with most doors including UPVC, timber and composite doors. If you are unsure, please email us with some photographs of the type of door lock you have fitted.

Do you offer a fitting service?

Buy ABS Locks do not have locksmiths to fit the locks. We are online only distributor for ABS and fitting the cylinder locks is down to the end consumer.

How much is delivery?

We offer Free Standard Delivery within the UK, on all orders. For more information on orders outside of the UK, please refer to our delivery page.

Do you delivery over the weekend?

Yes. We use Royal Mail as our delivery courier. If your order is placed before 2 pm on Thursday, you are likely to receive Friday/Saturday depending on the delivery option chosen. If your order is placed before 2 pm on Friday and is a standard order, please select special delivery in order to guarantee that your order will arrive on Saturday. If you are ordering a customised product, please note that we will not dispatch on the same day.

Can I have my order sent to an alternative address?

Of course! Many customers find this more secure, especially if they are ordering keys cut for their house. Please note, we do require your billing address when making a payment as this is a security measure but only your shipping address will be noted on your invoice.

What payment methods are accepted?

We accept Visa Credit, Visa Debit, MasterCard, American Express, PayPal, and Apple Pay.

I've seen ABS locks cheaper elsewhere, do you price compare?

Yes! We do price match our competitors. Simply email us with a link to the product and we can do the rest.

Do you offer a discount on Bulk Orders?

Yes, we offer trade customers a minimum of 10% off orders over £500. For your first orders placed for £500, we will refund you £50! and from then you will receive your trade account discount. Please contact us for more information.

Are your locks certified?

Yes, ABS locks are fully certified by the British Standard BS3621 Kite Mark. ABS locks are accredited and tested to the following standards:

What guarantee comes with the ABS locks?

Here at Buy ABS Locks, we match the manufacturers 10-year mechanical guarantee! This means that we cover any technical fault on the cylinder lock itself. We do not cover locksmith call outs, and out guarantee will only cover product replacement. Please note that keys are not covered by the guarantee.

What does the 3* Kitemark certification mean?

The 3-star rating is the highest grade for cylinder lock certification. This means that ABS is one of the best quality cylinder locks on the market according to British Standards.

What is Snap-Secure?

Snap-Secure means that the lock itself combats snap attack by burglars wanting to snap the cylinder in order to break into your property. 

Why are ABS cylinder locks better than others?

Many cylinders claim to be 'snap-secure' but ABS is different in that it has a patented locking system that is triggered when the lock has been snap attacked. The locking system fires into action to create a robust barrier to entry. This blocks the intruder from getting into the property. For more information, please read here 

What does 'Suite ID' mean?

Suiting refers to ordered cylinders that you wish to have keyed alike. For more information, please read our suiting guide.

What are the advantages and disadvantages of having one key for your entire home?(Suited & Keyed Alike locks)

By having one key that works for your whole house, customers find this an advantage as it is ease of use having one key to open all doors.The only disadvantage would be if you lost a key.

How many keys will I get with a suite?

If you are ordering 2 or more cylinders suited together, you will receive a total of 3 keys for the order. This is due to us having to alter the cylinders in order for them to operate off the same key. Therefore only 3 keys will be issued. If you require any more, please add them to your order. The only exception for this is if you are ordering a Keyed Alike set (2 cylinders sold together as a pair), with these you will receive 6 keys.

The suiting charge has been added 3 times to my order, why?

When keying alike 2 or more cylinders, we apply a suiting charge for this service per cylinder. This is due to the manual work that needs to be done on each cylinder in order for it to operate on the same key.

When will my order be dispatched?

We aim to get all standard orders out the same day when orders are placed before 2 pm. If you order is a custom-made product please allow one working day before dispatching. This includes any cylinders that are suited, additional keys, coloured keys, build to code cylinders and keys cut to code.

My order has not arrived, what should I do?

If you order has not been received, please contact us with your full name and order number by emailing sales@premiumproductsonline.co.uk and we will be able to check the status of your order.

I've measured my lock incorrectly, what should I do?

If you have incorrectly measured your lock, this is not a problem. We can easily exchange the order for you. Please contact us at sales@premiumproductsonline.co.uk and we can get this set up for you. Please note that there is a £5.99 restocking fee per cylinder. As outlined in our returns policy, unfortunately we cannot refund or exchange any custom-orders. Customised orders include; additional keys, coloured keys and any suited cylinders.

I'm not happy with my order, can I return for a full refund?

Buy ABS Locks have a 14-day return policy. If you are not happy with your order, please contact us. If the item is not damaged, and you have simply changed your mind, there will be a £5.99 restocking fee per cylinder.

How do I register my ABS keys?

If you would like to register your ABS keys, please visit https://www.avocet-hardware.co.uk/pages/key-zone

If I order keys build to code, will I get them the next day?

No. Unfortunately, we will need at least one working day before dispatching keys cut to code. We aim to get the keys sent out as soon as we can, but cannot guarantee next day delivery for custom-made items.

Can I order a lock to match the keys I already have?

Yes, you can! Please have a look at our 'Build to Code' section.

I've lost my keycode card, what can I do?

Please contact us via email on sales@premiumproductsonline.co.uk

I've moved into a new house that already has ABS locks fitted, can I get additional keys cut?

Yes. Of course, but we will need some security information to prove your address. Please contact us at sales@premiumproductsonline.co.uk

If the ABS lock cam secures, will this damage my door after an attempted break-in? - what is the process?

In the event of the ABS cylinder lock being attacked, its patented design to securely lock out the burglar will take place. When this happens, you will need to contact any ABS Elite Centre and they will be able to arrange for an ABS Locksmith to come and visit your home. This will not cause any damage to your door.

My lock has become stiff, what should I do?

In order to maintain the in-service performance of your ABS lock, please apply Graphite Powder as a dry lubricant. Please only apply at 12-month intervals only. Do not use WD40 or 3-in-1 oil.

I cannot get into my house using my keys, what should I do?

Please note that we are not an emergency locksmith. By fitting the locks yourself, we are not liable for any faults due to improperly fitting the cylinder locks.

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